Check Sheet - Delayed notifications and increased errors in add-on – Incident details

All systems operational

Delayed notifications and increased errors in add-on

Resolved
Degraded performance
Started about 1 month agoLasted 3 days

Affected

Notifications

Degraded performance from 10:27 PM to 9:55 PM, Operational from 9:55 PM to 1:48 PM

Add-on

Degraded performance from 10:27 PM to 9:55 PM, Operational from 9:55 PM to 1:48 PM

Updates
  • Resolved
    Resolved

    We have seen performance return to normal levels and will be marking this issue as resolved now. Apologies for inconvenience this may have caused.

  • Monitoring
    Monitoring

    We have seen reduced delays in notification sending and general error rates over the past 3 hours from this issue. We will continue monitoring the situation for a further 12 hours before marking this as resolved.

  • Update
    Update

    We continue to be affected by this issue and are awaiting an update from Google on an ETA for a fix.

  • Identified
    Identified

    We are at intermittently unable to access data within spreadsheets due to an issue with Google's systems. This is preventing us from sending some notifications and causing errors to be shown in the add-on occasionally.

    We have reported this issue to them and are awaiting an update. Notifications should still be sent eventually but may be delayed for an unknown amount of time. Apologies for any inconvenience this may cause.

    We will post an update when the situation changes.