tag:checksheet.instatus.com,2005:/history Check Sheet Status - Incident history 2024-10-15T22:27:27.547+00:00 Check Sheet tag:checksheet.instatus.com,2005:Incident/cm2b0kb6t002tp7g91hyiz1lr 2024-10-15T22:27:27.547+00:00 2024-10-16T11:15:43.529+00:00 Delayed notifications and increased errors in add-on Type: Incident

Duration: 2 days, 15 hours and 21 minutes

Affected Components: Notifications, Add-on

Oct 16, 11:15:43 GMT+0
Identified - We continue to be affected by this issue and are awaiting an update from Google on an ETA for a fix..

Oct 15, 22:27:27 GMT+0
Identified - We are at intermittently unable to access data within spreadsheets due to an issue with Google's systems. This is preventing us from sending some notifications and causing errors to be shown in the add-on occasionally. We have reported this issue to them and are awaiting an update. Notifications should still be sent eventually but may be delayed for an unknown amount of time. Apologies for any inconvenience this may cause. We will post an update when the situation changes..

Oct 17, 21:55:18 GMT+0
Monitoring - We have seen reduced delays in notification sending and general error rates over the past 3 hours from this issue. We will continue monitoring the situation for a further 12 hours before marking this as resolved..

Oct 18, 13:48:43 GMT+0
Resolved - We have seen performance return to normal levels and will be marking this issue as resolved now. Apologies for inconvenience this may have caused..

]]> tag:checksheet.instatus.com,2005:Incident/ckqq9pzr8638539moa23xiaa19 2021-07-04T21:23:00.000+00:00 2021-07-04T21:23:00.000+00:00 Add-on outage Type: Incident

Duration: 23 hours and 21 minutes

Affected Components: Add-on, Notifications

Jul 4, 21:23:00 GMT+0
Identified - Due to an unexpected issue with a newly published version of our add-on it has effectively been disabled by Google and is no longer visible in the marketplace or for users who have already installed it. We are working to get in touch with Google to get this resolved as quickly as possible, apologies for the inconvenience..

Jul 5, 19:44:21 GMT+0
Monitoring - The add-on should be visible in the marketplace, spreadsheets and notifications are sending again. Any missed notifications will sent within the next hour as we catch up with the backlog of missed changes. We'll continue monitoring for the next hour to ensure everything is working as expected..

Jul 5, 20:44:05 GMT+0
Resolved - Everything appears to back to normal so we are making this as resolved now. Apologies for the inconvenience caused by the outage..

]]> tag:checksheet.instatus.com,2005:Incident/ckgb5mpmn00ii0714dbxgs19k 2020-10-15T17:32:00.000+00:00 2020-10-15T19:06:52.793+00:00 Email notifications delayed Type: Incident

Duration: 3 days, 22 hours and 53 minutes

Affected Components: Notifications

Oct 15, 19:06:52 GMT+0
Resolved - This incident is now resolved. Upon further investigation it appears we will be unable to deliver the email notifications that were delayed during this incident due to the nature of the issue our provider had. We apologise for the inconvenience this may cause. We will be investigating ways to prevent this from happening again in the future..

Oct 15, 18:58:30 GMT+0
Monitoring - Our provider has resolved the issue with their system and new email notifications are now sending successfully. We are still investigating a small number of emails that were delayed while the incident was occurring and if it will be possible to deliver those..

Oct 15, 17:32:00 GMT+0
Monitoring - Due to [an issue with our email provider](https://status.mailgun.com/incidents/5t9s7tqg9xgh) email notifications are currently delayed, once the provider resolves the issue any pending notifications should be sent..

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